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FAQ & Contact Us

Commercial

How do I buy?: You have 3 options:

Directly from the developers, who will ♥ you, on this website (The red Buy buttons).

Through Adobe Exchnage the official Adobe web based App Store for Photoshop, After Effects and Premiere from CC to CC2020 (The blue Buy buttons). CS6 relies on the Adobe Exchange panel.

Through AE Scripts a repository and marketplace of high-end tools for many leading 2D and 3D software packages which markets our After Effects, Premiere and Photoshop products.
How can I pay?: The e-commerce provider for both this website and Adobe Exchange is Fastspring; it manages Visa®, Mastercard®, American Express®, Discover®, JCB®, PayPal, bank transfer, check, money order, and purchase order. Payments are accepted in ten major currencies in addition to the US Dollar.
Can I install your products in all of my computers?: This is a tough one. We don't enforce it, yet we are OK with up to 3 computers.
What's your upgrade policy?: Fixel Algorithms products version numbering is as following: <MajorVersion>.<MinorVersion>.<BuildNumber>. Product owners are entitled to free minor version and build number upgrades. Owner of a product will get a significant discount buying Major Version upgrade of the product he owns.
Adobe Exchange is CC / CS6 only, I need CS5: Some of our products support CS5 too (Sometimes with limited UI). Contact Us for details.
Should I join your mailing list?: Hell yea! This is the easiest way to hear about what's going on Fixel Algorithms. Our mailing list is ultra low traffic mailing list with real goodies built in. Do it manually at the bottom of the page or automatically by buying a product.
What's your newsletter policy?: It's very simple, we only send 2 kind of emails: Announcing current users of a product about new version and announcing a new product to all users. We won't bother you with anything else. Ultra low traffic as we said.
I have a coupon, how do I use it?: Well, you can just click on "Buy" in the corresponding product page. While in the purchase process you will have an option to insert the coupon at the bottom right. Click Apply and the price will update.
Do you provide any support?: You’re going to get a lifetime e-mail support! More than 99% of support requests ends successfully. Documentation (Which solves most issues) is found within each product's page.

Technical

I bought a Fixel Algorithms product and I can't get it to work!: We've set up a dedicated "First Aid" support page for Fixel Algorithms' Plug In troubleshooting.here.
How do I install your Plug In's?: Our Plug In's are composed from a Plug In file (Does the heavy Math lifting) and UI (The Charm Personality). Just drop each of them to the correct place. See Installation Guide for more information.
Do your Plug In's run 64bit?: We actually support only 64 Bit Systems with 64 Bit Host (Photoshop / After Effects / Premiere) so it better be.
Which applications (Host Programs) are supported by your Plug In's?: Currently we only support Adobe Photoshop, Adobe After Effects and Adobe Premiere. We intend to support more applications in the future.
Do your Plug In's support Adobe Photoshop CC 201x?: Yes they do. Usually they support any version from CS6 and above. Mind the different installation folder for each Photoshop version. For specific information have a loot at System Requirements in each product page.
I upgraded to Adobe Photoshop CC 2015.5 and I'm having issues with Fixel's Products, What should I do?: Usually it is about installing the Plug In correctly for CC 2015.5. Adobe created a new shared folder for Photoshop CC 2015.5. All CC (CC, CC 2014, CC 2015, etc..) Users should (CC 2015.5 and above must) move the Plug In file into the new folder. Information on the shared folder is given in FAQ: Photoshop CC 2015.5 Now Available and How to Identify and Troubleshoot Issues with Plug Ins in Photoshop.
I'm having some issues with Photoshop CS6 64 Bit on Windows (Plug In doesn't show in the Filter Menu / libiomp5md.dll file is missing), What's going on?: Adobe, in later versions of Photoshop, ships Photoshop with Intel OpenMP library we utilize for Multi Threaded code.
Hence users of CS6 which uses our products which utilizes Intel OpenMP Library (libiomp5md.dll) should install Intel® C++ 2015 Update 6 Compilers Redistributable Libraries.
Please contact us if you have farther issues.
Photoshop CC on Windows states that libiomp5md.dll file is missing, what should I do?: Fixel utilizes libiomp5md.dll (Intel OpenMP Library) which ships within Photoshop. The libiomp5md.dll is utilized for Multi Threaded code.
If you encounter any issues related to Intel OpenMP Library (libiomp5md.dll) you should install Intel® C++ and Fortran Compilers Redistributable Libraries.
Please contact us to be advised on the specific version to download.
I'm using Adobe Photoshop CS6 on Windows / macOS and the UI alerts it can not find the Plug In, Now what?: Fixel utilizes libiomp5md.dll (Intel OpenMP Library) which Adobe uses only from Photoshop CC and above. The libiomp5md.dll is utilized for Multi Threaded code.
In order to add it to Photoshop CS6 please follow our How to Install OpenMP Library for Adobe Photoshop CS6 Guide.
I'm still having issues, how do I get in touch with you?: Please find our email at the bottom left of this page. For more effective support, if you are having an issue, please provide Screen Cast (Video) / Screen Shot (Image) of what is happening.

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